Why do you require a Client Intake Form?
There are a few reasons we require this form. First and foremost, the questions on our intake form ensure you get the best massage for YOU. Full disclosure of medications and health history is vital for us to determine a safe and optimal massage plan for your individual needs.
Additionally, the Massage Board requires us to do so, and we wholeheartedly agree with this requirement. Certain medications and medical conditions alter our course of treatment for your protection.
What time should I arrive for my appointment?
For your first appointment we recommend arriving 10-15 minutes early to complete the brief intake form (unless you filled it out when you booked online). Anytime you want to arrive early in order to relax beforehand and mentally prepare for your massage session, please enjoy a coffee, tea, or water in our relaxation room while you wait. When possible, we'll be happy to begin your service earlier than your scheduled appointment.
If you have been in to see us before, you're just fine to arrive at your treatment time. And if our parking lot is congested, you may want to consider parallel parking along Salem Street.
What should I wear (or not wear) during my massage treatment?
You will have complete privacy getting undressed to your comfort level before getting under the covers on the massage table, and getting dressed again after your session. Bear in mind, you will be modestly covered ("draped") under a sheet and fluffy blanket at all times during your treatment. Only the area receiving treatment is uncovered, and your private areas are never exposed. You will receive a great massage regardless, but generally speaking, your massage experience will be best with just your underpants on or a pair of shorts. We require gentlemen to wear underwear or shorts during their massage session.
In the past, I've had massages that were painful and rather unpleasant. Will my massage hurt?
We often hear from clients they have had painful massage sessions elsewhere. Our philosophy is that massage is most effective when the body is fully relaxed, and you can't fully relax if you are anticipating the next unpleasant touch. If our pressure is too deep or if it is painful, your body will react by tensing up (guarding) and this defeats the purpose of the treatment. We start with lighter pressure and wait for your body's permission to do deeper work. Please let us know if our pressure is too strong or if you experience any pain or discomfort during your massage session so we can address issues more gently.
What if I believe a great massage will hurt a little? No pain no gain, right?
A massage therapist can quickly end her career by putting too much strain on her body to administer this kind of pressure for her clients. When a client is on the massage table, we as therapists are responsible for two bodies: our client's and our own. If you are seeking a massage with this much pressure, The Haven may not suit your preferences. But please do consider giving us a try to see how a more gentle method can be just as (if not more) effective.